:root{--ink:#182640;--muted:#637086;--green:#203461;--accent:#fff;--border:#dce1ea;--surface:#fff;--bg:#f8f7f4;color:var(--ink);background:var(--bg);font-family:Arial,Tahoma,sans-serif;font-size:16px}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}a{color:var(--green);text-underline-offset:4px}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{border:1px solid var(--green);background:var(--green);color:#fff;cursor:pointer;border-radius:9px;min-height:48px;padding:12px 22px;font-weight:600;line-height:1.4}button:hover{filter:brightness(.94)}button:disabled{opacity:.5;cursor:not-allowed}button.secondary{border-color:var(--border);color:var(--ink);background:#fff}button.danger{color:#9b3526;background:#fff6f4;border-color:#eed4ce}:focus-visible{outline-offset:3px;outline:3px solid #387aaf}.topbar{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:24px;max-width:1280px;height:88px;margin:auto;padding:0 40px;display:flex}.brand{letter-spacing:-1px;align-items:center;gap:10px;font-size:25px;font-weight:700;text-decoration:none;display:flex}.brand-icon{background:var(--green);width:34px;height:34px;color:var(--accent);border-radius:10px;place-items:center;font-size:23px;display:grid}.local-tag{letter-spacing:1px;border:1px solid var(--border);border-radius:4px;margin-left:6px;padding:5px 7px;font-size:10px;font-weight:600}.topbar nav{gap:8px;display:flex}.topbar nav a{color:var(--muted);border-radius:7px;padding:10px 16px;font-size:14px;text-decoration:none}.topbar nav a.active{color:var(--green);background:#e6ece8;font-weight:700}main{max-width:1200px;min-height:calc(100vh - 156px);margin:0 auto;padding:48px 0 64px}footer{border-top:1px solid var(--border);text-align:center;color:var(--muted);padding:24px;font-size:13px}h1,h2,h3,p{margin-top:0}h1{letter-spacing:-1.4px;margin-bottom:12px;font-size:42px;font-weight:600;line-height:1.2}h2{letter-spacing:-.4px;margin-bottom:16px;font-size:22px;line-height:1.4}h3{margin-bottom:10px;font-size:16px;line-height:1.5}p,li{line-height:1.7}p:last-child{margin-bottom:0}.muted{color:var(--muted);margin-bottom:0}.eyebrow{letter-spacing:1.5px;color:var(--muted);margin-bottom:12px;font-size:12px;font-weight:700}.page-heading{justify-content:space-between;align-items:center;gap:24px;margin-bottom:34px;display:flex}.quiet-label{color:var(--muted);white-space:nowrap;font-size:13px}.panel{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:30px}.request-layout{grid-template-columns:minmax(0,1fr) 330px;align-items:start;gap:30px;display:grid}fieldset{border:0;min-width:0;margin:0;padding:0}.section-label{letter-spacing:0;margin:30px 0 18px;font-size:17px;font-weight:700}legend.section-label{margin:0 0 18px}.service-options{grid-template-columns:1fr 1fr;gap:12px;display:grid}.service{border:1px solid var(--border);cursor:pointer;border-radius:10px;align-items:start;gap:10px;padding:18px 14px;display:flex}.service.selected{border-color:var(--green);box-shadow:inset 0 0 0 1px var(--green);background:#f1f6f1}.service input{margin-top:4px}.service strong{font-size:14px;line-height:1.5;display:block}.service small{color:var(--muted);margin-top:4px;font-size:13px;font-weight:400;line-height:1.6;display:block}label{font-size:14px;font-weight:600;line-height:1.5;display:block}input:not([type=radio]):not([type=checkbox]),textarea,select{width:100%;color:var(--ink);background:#fff;border:1px solid #cbd5ce;border-radius:7px;min-width:0;min-height:48px;margin-top:8px;padding:12px;font-size:16px;font-weight:400;display:block}input::placeholder,textarea::placeholder{color:#829089}textarea{resize:vertical;line-height:1.65}input[type=radio],input[type=checkbox]{accent-color:var(--green);flex-shrink:0;width:18px;height:18px}.form-grid{grid-template-columns:1fr 1fr;gap:20px;margin-top:18px;display:grid}.span-2{grid-column:1/-1}.optional{color:var(--muted);margin-left:5px;font-size:12px;font-weight:400}.field-hint{color:var(--muted);margin-top:10px;font-size:13px;line-height:1.6}.form-bottom{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:14px;margin-top:28px;padding-top:24px;display:flex}.form-bottom span{color:var(--muted);font-size:12px}.dark-panel{background:var(--green);color:#fff;border-radius:14px;padding:30px}.dark-panel .eyebrow{color:#c1d8c9;font-size:11px}.dark-panel h2{letter-spacing:-.7px;font-size:28px;font-weight:500;line-height:1.35}.steps{margin:28px 0 0;padding:0;list-style:none}.steps li{gap:16px;margin-bottom:26px;display:flex}.steps li:last-child{margin:0}.steps li>span{color:var(--accent);border:1px solid #6c8a7c;border-radius:50%;flex-shrink:0;place-items:center;width:31px;height:31px;font-size:12px;display:grid}.steps strong{font-size:14px}.steps p{color:#c9d9d2;margin:5px 0 0;font-size:14px;line-height:1.6}.aside-note{color:var(--muted);padding:25px 12px;font-size:14px}.aside-note strong{color:var(--ink)}.aside-note p{margin-top:10px}.badge{white-space:nowrap;color:#4b5964;background:#ebeeef;border-radius:6px;padding:5px 10px;font-size:13px;font-weight:600;display:inline-block}.badge.NEW{color:#354d88;background:#e9eefb}.badge.IN_PROGRESS{color:#83570c;background:#fff1d7}.badge.WAITING_CUSTOMER{color:#745093;background:#f1eafa}.badge.COMPLETED{color:#226447;background:#e4f2e9}.badge.FAILED{color:#9a3b2d;background:#fceae5}.status-tabs{flex-wrap:wrap;gap:8px;margin-bottom:24px;display:flex}.tab{color:var(--muted);border:1px solid var(--border);background:0 0;padding:12px 18px}.tab.selected{background:var(--green);color:#fff;border-color:var(--green)}.tab span{opacity:.8;margin-left:8px}.operator-note{color:var(--muted);margin-bottom:22px;font-size:14px;line-height:1.7}.operator-grid{grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:24px;display:grid}.operator-card{padding:26px}.card-top{justify-content:space-between;align-items:center;gap:12px;margin-bottom:24px;display:flex}.task-id{color:var(--muted);overflow-wrap:anywhere;font-size:13px}.operator-card h2{margin-bottom:14px;font-size:27px}.operator-card .eyebrow{letter-spacing:0;margin-bottom:8px}.contact-row{flex-wrap:wrap;align-items:center;gap:16px;margin-bottom:22px;display:flex}.phone-link{background:#edf4ef;border-radius:8px;padding:12px 16px;font-size:18px;font-weight:700;text-decoration:none}.text-link{font-size:14px}.instruction{border-top:1px solid var(--border);padding-top:22px}.checklist{margin:0 0 20px;padding:0;list-style:none}.checklist li{margin:12px 0}.checklist label{align-items:start;gap:12px;font-size:17px;font-weight:400;line-height:1.7;display:flex}.checklist input{margin-top:6px}.precautions{background:#faf7ee;border-radius:9px;margin-bottom:22px;padding:18px 20px}.precautions h3{color:#765b22}.precautions ul{margin:0;padding-left:20px;font-size:15px}.full{width:100%}.actions{gap:12px;display:grid}.actions label{font-size:16px}.button-row{grid-template-columns:1fr 1fr;gap:12px;display:grid}.actions .field-hint{margin:0}.deadline{color:#8b5826;font-size:14px}.saved-result{background:#f0f5f1;border-radius:9px;padding:20px}.notice{background:#eaf4ee;border-radius:8px;margin-top:16px;padding:14px 16px;line-height:1.6}.notice.error{color:#99372b;background:#fff0ed}.empty{text-align:center;color:var(--muted);padding:60px 24px}.empty>span{font-size:36px}.empty h2{margin-top:18px}.back-link{margin-bottom:28px;font-size:14px;text-decoration:none;display:inline-block}.detail-grid{grid-template-columns:minmax(0,1fr) 320px;align-items:start;gap:24px;display:grid}.stack{gap:24px;min-width:0;display:grid}.result{background:#edf5e9;border-color:#cddfc5}.result-copy{font-size:20px;line-height:1.7}.result small{color:var(--muted)}.failure{background:#fff4f0}.pre-line{white-space:pre-line;overflow-wrap:anywhere}.details{border-top:1px solid var(--border);margin:24px 0 0}.details>div{border-bottom:1px solid var(--border);grid-template-columns:140px 1fr;gap:16px;padding:13px 0;font-size:14px;line-height:1.6;display:grid}.details dt{color:var(--muted)}.details dd{overflow-wrap:anywhere;margin:0}.timeline{margin:24px 0;padding:0 0 0 20px;list-style:none}.timeline li{border-left:1px solid #d6dfd7;padding:0 0 26px 22px;position:relative}.timeline li:before{content:"";background:#688977;border:2px solid #fff;border-radius:50%;width:9px;height:9px;position:absolute;top:7px;left:-5px}.timeline strong{font-size:14px}.timeline time{color:var(--muted);font-size:12px;display:block}.timeline p{margin:8px 0;font-size:15px}.timeline small{color:var(--muted);font-size:12px}.summary-grid{grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:30px;display:grid}.summary{color:var(--ink);border-color:var(--border);text-align:left;background:#fff;padding:18px}.summary.selected{background:var(--green);color:#fff}.summary span{margin-bottom:14px;font-size:14px;font-weight:400;display:block}.summary strong{font-size:32px;font-weight:500}.table-panel{padding:0;overflow:hidden}.table-heading{justify-content:space-between;align-items:center;gap:16px;padding:24px;display:flex}.table-heading h2,.table-heading .field-hint{margin:0}.table-scroll{overflow-x:auto}table{border-collapse:collapse;text-align:left;width:100%;font-size:14px}th{color:var(--muted);background:#f8faf8;font-weight:400}th,td{border-top:1px solid var(--border);white-space:nowrap;padding:18px 24px}td small{color:var(--muted);margin-top:5px;font-size:12px;display:block}td button{min-height:40px;padding:8px 14px}.admin-detail{margin-top:24px}.admin-detail>.table-heading{padding:0 0 24px}.admin-detail-grid{grid-template-columns:minmax(0,1.2fr) minmax(0,1fr);gap:40px;margin-top:30px;display:grid}.admin-form{background:#f4f7f4;border-radius:10px;gap:16px;padding:24px;display:grid}.loading{color:var(--muted);padding:30px}.operator h1,.admin h1{letter-spacing:-.5px}.operator .local-tag{letter-spacing:0;font-size:12px}.operator .brand{letter-spacing:0;font-size:23px}@media (max-width:1280px){main{padding:36px 32px 60px}.topbar{padding:0 32px}.request-layout{grid-template-columns:minmax(0,1fr) 300px;gap:24px}.service-options{grid-template-columns:1fr}.summary-grid{grid-template-columns:repeat(3,1fr)}}@media (max-width:760px){.topbar{flex-direction:column;align-items:flex-start;gap:15px;height:auto;min-height:110px;padding:20px}.topbar nav{gap:6px;width:100%}.topbar nav a{text-align:center;flex:1;padding:10px;font-size:14px}.brand{font-size:24px}.local-tag{font-size:10px}main{padding:28px 18px 44px}h1{letter-spacing:-.8px;font-size:32px}.page-heading{align-items:flex-start;margin-bottom:24px}.page-heading .quiet-label{display:none}.request-layout,.detail-grid,.operator-grid,.admin-detail-grid{grid-template-columns:1fr}.request-layout aside{order:2}.request-layout .dark-panel{display:none}.panel{padding:22px}.form-grid{grid-template-columns:1fr;gap:16px}.span-2{grid-column:auto}.form-bottom{flex-direction:column-reverse;align-items:stretch}.form-bottom span{text-align:center}.service-options{grid-template-columns:1fr}.request-form .section-label{margin-top:24px}.request-form legend.section-label{margin-top:0}.status-tabs{grid-template-columns:repeat(2,1fr);gap:8px;display:grid}.tab{text-align:left;padding:12px 10px;font-size:16px}.tab:last-child{grid-column:1/-1}.operator-card{padding:20px}.operator-card h2{font-size:26px}.operator .page-heading h1{font-size:30px}.operator button{min-height:52px;font-size:17px}.operator .badge{font-size:14px}.operator .card-top{gap:8px}.operator .phone-link{text-align:center;width:100%}.operator .task-id{font-size:12px}.summary-grid{grid-template-columns:repeat(2,1fr);gap:10px}.summary{padding:16px}.summary strong{font-size:28px}.table-panel{padding:0}.table-heading{flex-direction:column;align-items:flex-start;padding:18px}.admin-detail>.table-heading{align-items:stretch}.admin-detail-grid{gap:28px}.details>div{grid-template-columns:110px 1fr}.timeline{padding-left:8px}.customer .page-heading{flex-direction:column;gap:16px}.result-copy{font-size:18px}footer{font-size:12px;line-height:1.6}.operator .brand{font-size:22px}}.app{border-top:5px solid #b34}.topbar{background:#fff;max-width:none;padding-inline:max(32px,50vw - 600px)}.brand{color:#203461;letter-spacing:-1px}.brand-relay{color:#b73043}.thai-flag{background:linear-gradient(#b52e40 0 16.667%,#fff 16.667% 33.333%,#263568 33.333% 66.667%,#fff 66.667% 83.333%,#b52e40 83.333%);border-radius:4px;flex-shrink:0;width:36px;height:24px;display:inline-block;box-shadow:0 0 0 1px #18264016}.topbar nav a.active{color:#203461;background:#eef1f8}.relay-hero{grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);align-items:center;gap:50px;padding:22px 0 52px;display:grid}.hero-copy .eyebrow{letter-spacing:1.6px;align-items:center;gap:12px;font-size:11px;display:flex}.hero-copy .thai-flag{width:25px;height:17px}.hero-copy h1{letter-spacing:-2px;margin:23px 0;font-size:clamp(36px,4.1vw,54px);font-weight:650;line-height:1.12}.hero-copy h1 em{color:#b73043;font-family:Georgia,serif;font-weight:400}.hero-description{color:var(--muted);max-width:550px;font-size:17px}.hero-points{flex-wrap:wrap;gap:18px;margin-top:25px;font-size:12px;font-weight:600;display:flex}.relay-postcard{color:#fff;background:#203461;border-radius:22px;padding:30px;position:relative;overflow:hidden;transform:rotate(2deg);box-shadow:10px 10px #e8e5df}.relay-postcard:before{content:"";background:repeating-linear-gradient(110deg,#b73043 0 18px,#fff 18px 28px,#203461 28px 46px,#fff 46px 56px);height:8px;position:absolute;top:0;left:0;right:0}.postcard-label,.relay-postcard>p{letter-spacing:1.8px;color:#ccd5e8;font-size:9px}.relay-route{align-items:center;gap:10px;margin:22px 0;font-size:14px;display:flex}.route-line{text-align:right;border-bottom:1px dashed #9cabc9;flex:1}.relay-postcard h2{margin:26px 0;font-family:Georgia,serif;font-size:38px;font-weight:400;line-height:1.1}.postcard-tags{flex-wrap:wrap;gap:8px;margin-bottom:24px;display:flex}.postcard-tags span{border:1px solid #ffffff40;border-radius:30px;padding:6px 10px;font-size:11px}.request-intro{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:20px;margin-bottom:24px;padding-top:32px;display:flex}.request-intro h2{margin:0;font-size:28px}.request-intro>p{color:var(--muted);margin:0;font-size:13px}.request-form{border-top:4px solid #203461;box-shadow:0 10px 35px #18264006}.request-form textarea[name=customerRequestEn]{background:#fafbfe;border-color:#a9b7d0}.request-form button[type=submit]{background:#b73043;border-color:#b73043}.price-card{background:#fff;border:1px solid #e4d5d7;border-radius:14px;margin-bottom:20px;padding:26px}.price-card .eyebrow{color:#a3293d;font-size:10px}.price-card .price{letter-spacing:-1.5px;margin:10px 0 14px;font-size:40px;font-weight:700}.price-card .price span{letter-spacing:0;color:var(--muted);font-size:12px;font-weight:400;display:block}.price-card p,.price-card small{font-size:13px;line-height:1.65}.price-card small{color:var(--muted);border-top:1px solid var(--border);padding-top:14px;display:block}.dark-panel .eyebrow,.steps p{color:#d3dced}.steps li>span{border-color:#8192b3}@media (max-width:760px){.topbar{padding:20px}.relay-hero{grid-template-columns:1fr;gap:28px;padding:8px 0 36px}.hero-copy h1{letter-spacing:-1.3px;font-size:38px}.hero-copy .eyebrow{letter-spacing:1px;font-size:9px}.hero-points{gap:10px 16px}.relay-postcard{padding:25px;transform:none;box-shadow:5px 5px #e8e5df}.relay-postcard h2{font-size:32px}.request-intro{flex-direction:column;align-items:flex-start;gap:12px}.request-intro h2{font-size:26px}.request-layout .dark-panel{display:block}.local-tag{margin-left:0}}.request-modes{background:#edf0f6;border-radius:12px;gap:5px;margin-bottom:26px;padding:5px;display:flex}.request-modes button{color:var(--muted);background:0 0;border:0;flex:1;padding:12px 10px;font-size:14px}.request-modes button.selected{color:#203461;background:#fff;box-shadow:0 2px 5px #18264010}.chat-welcome{background:#f1f4fa;border-radius:14px;gap:14px;margin-bottom:26px;padding:20px;display:flex}.chat-welcome p{color:var(--muted);margin:6px 0 0;font-size:14px}.chat-avatar{color:#fff;background:#203461;border-bottom:4px solid #ba3345;border-radius:50%;flex-shrink:0;place-items:center;width:40px;height:40px;font-size:13px;font-weight:700;display:grid}.task-chat{border:1px solid var(--border);background:#fff;border-radius:14px;min-width:0;padding:24px}.chat-heading{border-bottom:1px solid var(--border);align-items:center;gap:12px;padding-bottom:18px;display:flex}.chat-heading h2{margin:0;font-size:20px}.chat-heading p{color:var(--muted);margin:4px 0 0;font-size:12px}.chat-messages{flex-direction:column;gap:12px;max-height:420px;padding:20px 0;display:flex;overflow:auto}.chat-bubble{overflow-wrap:anywhere;border-radius:14px;max-width:90%;padding:14px 16px}.chat-bubble small{font-size:11px}.chat-bubble p{white-space:pre-wrap;margin:8px 0 0;font-size:15px}.customer-message{color:#fff;background:#203461;align-self:flex-end}.provider-message{background:#eef1f7;align-self:flex-start}.chat-compose button{margin:12px 0 0 auto;display:block}.operator-conversation{margin-top:20px}.operator-conversation summary{cursor:pointer;background:#eef1f7;border-radius:8px;padding:14px;font-weight:600}.operator-conversation .task-chat{margin-top:12px}@media (max-width:760px){.task-chat{padding:18px}.chat-welcome{padding:16px}.chat-bubble{max-width:95%}}.recent-conversations{margin-bottom:36px}.recent-conversations .request-intro{border-top:0;padding-top:0}.conversation-cards{grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:16px;max-height:400px;padding:4px;display:grid;overflow:auto}.conversation-card{color:var(--ink);padding:22px;text-decoration:none;transition:border-color .15s;display:block}.conversation-card:hover{border-color:#203461}.conversation-card .card-top{flex-wrap:wrap;margin-bottom:12px}.conversation-card h3,.conversation-preview{overflow-wrap:anywhere;-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.conversation-preview{color:var(--muted);font-size:14px}.continue-chat{color:#a3293d;margin-top:16px;font-size:14px;display:block}.language-button{color:var(--muted);background:0 0;border:1px solid #0000;min-height:40px;padding:8px 14px}.language-button[aria-pressed=true]{color:#203461;background:#edf1f8;border-color:#dce1ea}.manager-login{max-width:600px;padding:40px 20px}.manager-login>.brand{margin-bottom:24px}.manager-login h1{font-size:30px}.manager-login label,.manager-tools label,.manager-login button,.manager-tools button{margin-top:16px}.manager-tools{margin:24px 0}.manager-tools form{border-bottom:1px solid var(--border);padding:20px 0}.manager-outbox{margin-bottom:24px}.mail-preview{border-top:1px solid var(--border);padding:14px 0}.mail-preview pre{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.consent{align-items:flex-start;gap:10px;margin:16px 0;font-weight:400;display:flex}.consent input{margin-top:3px}.payment-button{color:#fff;background:#203461;border-radius:9px;padding:14px 20px;text-decoration:none;display:inline-block}.quote-amount{font-size:32px}.translation-button{color:inherit;background:0 0;border-color:currentColor;min-height:32px;margin-top:10px;padding:6px 10px;font-size:12px}.translation-copy{border-top:1px solid #ffffff40;padding-top:10px}.customer .task-chat,.customer .panel{min-width:0}.customer .task-chat form>button.secondary{margin-left:0}:lang(th) .hero-copy h1,:lang(th) .hero-copy h1 em{letter-spacing:-.5px;font-family:Tahoma,Arial,sans-serif;font-style:normal;line-height:1.45}@media (max-width:760px){.topbar{flex-flow:wrap;gap:8px;min-height:88px}.topbar nav{flex-wrap:wrap;width:auto}.brand{font-size:22px}.local-tag{display:none}.hero-copy h1{font-size:34px}.manager-tools{padding:18px}.chat-heading h2{font-size:18px}}.conversation-mode{background:#f1f8f4;border:1px solid #bdd9ce;border-radius:12px;justify-content:space-between;align-items:center;gap:20px;margin:18px 0 24px;padding:18px 20px;display:flex}.conversation-mode-copy{min-width:0}.mode-caption{color:var(--muted);margin-bottom:7px;font-size:12px;display:block}.mode-status{color:#176044;align-items:center;gap:9px;font-size:16px;display:flex}.mode-dot{background:currentColor;border-radius:50%;flex-shrink:0;width:9px;height:9px}.conversation-mode p{color:var(--muted);max-width:620px;margin:8px 0 0;font-size:13px;line-height:1.7}.conversation-mode>.secondary{white-space:normal;flex-shrink:0;max-width:100%}.mode-manager{background:#f0f3fa;border-color:#cbd5e9}.mode-manager .mode-status{color:#203461}.mode-unavailable{border-color:var(--border);background:#f6f6f6}.mode-unavailable .mode-status{color:#626875}@media (max-width:760px){.conversation-mode{flex-direction:column;align-items:stretch;gap:14px;padding:16px}.conversation-mode>.secondary{width:100%}}.inbox-title{justify-content:space-between;align-items:center;gap:12px;margin-bottom:20px;display:flex}.inbox-title h1{margin:0;font-size:28px}.manager-inbox{border:1px solid var(--border);background:#fff;border-radius:16px;grid-template-columns:330px minmax(0,1fr);height:calc(100dvh - 230px);min-height:600px;max-height:1000px;margin-bottom:24px;display:grid;overflow:hidden}.inbox-sidebar{border-right:1px solid var(--border);background:#fbfcfe;flex-direction:column;min-height:0;display:flex}.inbox-search{border-bottom:1px solid var(--border);gap:12px;padding:16px;display:grid}.inbox-search label{font-size:12px}.inbox-search input,.inbox-search select{min-height:40px;margin-top:5px;padding:10px}.inbox-threads{flex:1;overflow:auto}.inbox-thread{width:100%;color:var(--ink);text-align:left;background:0 0;border:0;border-bottom:1px solid #e9edf2;border-radius:0;align-items:flex-start;gap:12px;padding:18px 14px;display:flex}.inbox-thread:hover{background:#eef3fa}.inbox-thread.is-selected{background:#e7eef9;box-shadow:inset 4px 0 #203461}.thread-avatar{color:#203461;background:#e1e7f1;border-radius:50%;flex-shrink:0;place-items:center;width:40px;height:40px;font-size:13px;display:grid}.thread-copy{flex:1;min-width:0}.thread-top{justify-content:space-between;align-items:center;gap:6px;display:flex}.thread-top strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.thread-top .badge{white-space:nowrap;font-size:10px}.thread-preview{-webkit-line-clamp:2;overflow-wrap:anywhere;-webkit-box-orient:vertical;margin:7px 0;font-size:13px;font-weight:400;line-height:1.65;display:-webkit-box;overflow:hidden}.thread-meta{color:var(--muted);font-size:10px;font-weight:400;display:block}.inbox-conversation{flex-direction:column;min-width:0;min-height:0;display:flex}.inbox-chat-header{border-bottom:1px solid var(--border);align-items:center;gap:12px;padding:14px 20px;display:flex}.inbox-chat-header>div{flex:1;min-width:0}.inbox-chat-header h2{text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:17px;overflow:hidden}.inbox-chat-header small{color:var(--muted);font-size:11px}.inbox-chat-header button{padding:9px 12px;font-size:12px}.inbox-back{display:none}.inbox-empty{text-align:center;margin:auto;padding:24px}.inbox-empty .chat-avatar{margin:auto}.inbox-empty h2{font-size:22px}.inbox-chat-body{flex:1;min-height:0}.inbox-chat-body[hidden]{display:none}.inbox-chat-body .task-chat{border:0;border-radius:0;flex-direction:column;height:100%;padding:0;display:flex}.inbox-chat-body .chat-heading{display:none}.inbox-chat-body .conversation-mode{border-width:0 0 1px;border-radius:0;order:1;gap:12px;margin:0;padding:10px 16px}.inbox-chat-body .mode-caption{display:none}.inbox-chat-body .mode-status{font-size:13px}.inbox-chat-body .conversation-mode p{margin-top:4px;font-size:11px;line-height:1.5}.inbox-chat-body .conversation-mode button{max-width:180px;padding:8px;font-size:11px}.inbox-chat-body .chat-messages{background:#edf2f7;flex:1;order:2;min-height:100px;max-height:none;padding:20px}.staff-chat .customer-message{color:#203461;background:#fff;border:1px solid #dfe5ed;align-self:flex-start}.staff-chat .provider-message{color:#163f2d;background:#d9f2de;align-self:flex-end}.staff-chat .translation-copy{border-color:#ccd5df}.inbox-chat-body .chat-compose{border-top:1px solid var(--border);background:#fff;flex-wrap:wrap;order:3;align-items:flex-end;gap:8px;padding:12px 16px;display:flex}.inbox-chat-body .chat-compose label{width:100%;font-size:12px}.inbox-chat-body .chat-compose select{width:100%;min-height:36px;margin-top:4px;padding:7px 10px}.inbox-chat-body .chat-compose textarea{min-height:65px;max-height:140px;margin-top:5px;padding:10px}.inbox-chat-body .chat-compose button{margin:0;padding:9px 14px;font-size:12px}.inbox-chat-body .chat-compose>button:last-of-type{margin-left:auto}.inbox-chat-body .task-chat>.field-hint,.inbox-chat-body .task-chat>.notice{order:4;margin:0;padding:8px 16px}.inbox-task-details{flex:1;padding:16px;overflow:auto}.inbox-task-details .admin-detail{margin:0;padding:16px}.inbox-task-details .admin-detail-grid{grid-template-columns:1fr}@media (max-width:760px){.inbox-title{margin-bottom:12px}.inbox-title h1{font-size:24px}.inbox-title>.field-hint{display:none}.manager-inbox{border-radius:10px;grid-template-columns:1fr;height:calc(100dvh - 180px);min-height:520px}.inbox-conversation,.has-conversation .inbox-sidebar{display:none}.has-conversation .inbox-conversation{display:flex}.inbox-back{display:block}.inbox-chat-header{gap:8px;padding:10px}.inbox-chat-header h2{font-size:14px}.inbox-chat-body .conversation-mode{flex-direction:row;align-items:center;padding:8px 10px}.inbox-chat-body .conversation-mode p{display:none}.inbox-chat-body .conversation-mode button{max-width:135px;font-size:10px}.inbox-chat-body .mode-status{font-size:12px}.inbox-chat-body .chat-messages{padding:14px 10px}.inbox-chat-body .chat-compose{padding:10px}.inbox-chat-body .chat-compose textarea{min-height:58px}.inbox-chat-body .chat-bubble{max-width:90%}.admin main:has(.manager-inbox){padding-top:16px}.admin main:has(.has-conversation) .inbox-title{display:none}.manager-inbox.has-conversation{height:calc(100dvh - 160px);min-height:440px}.inbox-chat-body .chat-compose textarea{height:64px;min-height:50px}}.start-chat-heading{align-items:center;gap:12px;margin-bottom:16px;display:flex}.start-chat-heading p{color:var(--muted);margin:3px 0 0;font-size:12px}.recent-chat-menu{border:1px solid var(--border);background:#fff;border-radius:10px;margin-bottom:18px}.recent-chat-menu summary{cursor:pointer;padding:12px 14px;font-size:13px;font-weight:600}.recent-chat-menu summary>span{float:right;background:#e9eef7;border-radius:12px;padding:1px 8px}.recent-chat-list{max-height:220px;overflow:auto}.recent-chat-list a{border-top:1px solid var(--border);color:var(--ink);justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;text-decoration:none;display:flex}.recent-chat-list a>span:first-child{min-width:0}.recent-chat-list strong{white-space:nowrap;text-overflow:ellipsis;max-width:350px;font-size:13px;display:block;overflow:hidden}.recent-chat-list small{color:var(--muted);margin-top:4px;font-size:10px;display:block}.chat-start .chat-welcome{background:0 0;align-items:flex-end;margin:24px 0 30px;padding:0}.chat-start .chat-welcome>div{background:#edf0f5;border-radius:18px 18px 18px 4px;max-width:85%;padding:16px}.chat-start .chat-welcome p{color:#36465d;line-height:1.75}.chat-start .first-message-label{width:88%;margin-left:auto;font-size:0}.chat-start .first-message-label textarea{background:#f2f7ff;border-color:#bbcee8;border-radius:18px 18px 4px;min-height:90px;padding:16px;font-size:16px}.chat-start fieldset>.field-hint:first-of-type{display:none}.chat-start .form-bottom{border:0;flex-direction:row;justify-content:flex-end;margin-top:12px;padding-top:0}.chat-start .form-bottom>span{display:none}.chat-start .form-bottom>button{background:#1769d2;border-radius:24px;width:auto;min-width:88px}.customer-chat .customer-message{color:#fff;background:#1769d2;border-radius:18px 18px 4px}.customer-chat .provider-message{background:#edf0f5;border-radius:18px 18px 18px 4px}@media (max-width:760px){.customer .relay-hero{gap:0;margin-bottom:24px}.customer .relay-postcard{display:none}.customer .hero-copy h1{font-size:28px}.customer .hero-description{font-size:14px}.customer .request-intro{margin-bottom:16px;padding-top:16px}.customer .request-form{padding:18px}.chat-start .chat-welcome{gap:8px;margin:20px 0}.chat-start .chat-welcome .chat-avatar{width:30px;height:30px;font-size:10px}.recent-chat-list strong{max-width:210px}}.login-bot-trap{width:1px;height:1px;position:absolute;left:-10000px;overflow:hidden}.translation-state{color:inherit;opacity:.75;margin-top:9px;display:block}.send-row{justify-content:flex-end;align-items:flex-end;gap:10px;width:100%;display:flex}.chat-compose .send-row .send-language{flex:0 200px;width:auto;min-width:0;margin:0;font-size:11px}.chat-compose .send-row select{width:100%;margin-top:4px}.chat-compose .send-row button{flex-shrink:0;margin:0}@media (max-width:760px){.chat-compose .send-row .send-language{flex:1}.chat-compose .send-row button{padding:10px;font-size:12px}}